Privacy & Security

Your Privacy Is Crucial To MushMagic

At MushMagic, we completely understand why your privacy is important to you and we strongly believe that our website should reflect that. To use certain features of our website, you may be asked to provide us with personal information. Rest assured that any and all details supplied are carefully stored and protected. The information below will help you understand how we collect and use them. Please read this page carefully and don't hesitate to contact us if you have any questions or concerns.

By using our website, you agree to the gathering and use of your information by MushMagic as described in this Privacy Policy. You should be aware that these terms may change over time, without notice and at our discretion. By continuing use of our website, you consent to any changes made to this policy.

WHAT INFORMATION DO WE COLLECT AND WHY?

MushMagic automatically collects non-personal, general statistics without prior knowledge or authorization. Such information is commonly collected by most websites and includes the use of cookies, allowing us to personalise content and track use and preferences.

Aside from the non-identifiable information mentioned above, we also collect personal information from you, our customer, to:

• process, ship and collect payment for purchases made through our website;
• aid in problems with produce purchased or services provided; 
• update you on changes in product, service or pricing; and 
• protect the validity and sincerity of reviews left on our products.

We will, of course, ask your permission first before collecting this kind of information by asking you to register an account with us. Depending on your use of our website, you may be asked to provide: your e-mail address, date of birth, name, address, telephone number and CoC number.

You can rest assured that your private information is safe and securely stored with us; it will not be used or disclosed without your consent or as required by law.

HOW CAN I DELETE MY INFORMATION?

If you wish to close your account, please contact our Customer Service Team using the form on our Contact page. Once your request has been received and processed, we will remove your information within a reasonable amount of time. By law, we are required to (securely) store certain details for a specific amount of time.

WILL MY INFORMATION BE SHARED?

Our customers value their privacy and so do we. As such, MushMagic will not sell, trade or disclose any identifiable information collected on our website to third parties. The following exclusions apply:

• In order to process your payment, we may exchange information with payment services, such as a credit card provider. You can be sure though that any payment services used by us have been thoroughly checked and vetted.
• If required by law, we may need to share information with authorities. If a government body sends us a demand, we will only grant such a request if it meets the legal requirements.
• Non-identifiable statistics may be shared with third parties for advertising or marketing objectives. No personal details will ever be shared this way!

We take your privacy very seriously and appreciate the confidence that you place in us. For that reason, we limit access to customer sensitive information internally, professionally destroy any and all office paperwork and use high-tech security systems to prevent your details from being accessed without permission.